Cancellation and refund policy

You buy tender packs: prepaid credits for the Tenderlytix service. The pack size and price are on the pricing page. One credit pays for one tender upload once your free tenders for the month are used. Credits do not expire. There is no subscription and nothing renews, so there is nothing to cancel.

A payment that has not completed is not charged: close the payment window. Once a payment succeeds the credits are added at once, so an order cannot be cancelled, only refunded under the rules below.

• You get a full refund of a pack if none of its credits have been used and you ask within 7 days of payment.
• Once any credit of a pack has been used, that pack is not refunded, and there are no part refunds for the unused credits.
• If you were charged twice, or charged in error, we refund the extra charge in full.
• A tender that fails to process gives its credit back automatically. That is a credit returned to your workspace, not a money refund.
• When we refund a pack, its credits are removed from your workspace.

Write to sales@tenderlytix.com with your workspace name, the Razorpay payment id (it is in the receipt email and starts with pay_) and the reason. We reply within two working days.

Refunds go back to the payment method you used (UPI, card or bank) within 5 to 7 working days after we approve them. Your bank may take longer to show it.

Payments are processed by Razorpay. We never see or store your card or bank details. See the delivery policy for when credits reach your workspace and the terms for everything else.

Tenderlytix. Questions: sales@tenderlytix.com.